Terms of Use

Welcome to CultureHub. These Terms of Use (“Terms”) form a legally binding agreement between you and GroupPPS (“CultureHub,” “we,” “us”). By accessing or using the CultureHub platform or any tenant site operated on it, you agree to be bound by these Terms. If you do not agree, do not use the platform.

1. The platform

CultureHub is a software platform operated by GroupPPS. Cities, regional arts organizations, and cultural institutions (“tenants”) use CultureHub to publish information about events, public art, venues, artists, education programs, callboard listings, and heritage sites. Each tenant is responsible for the accuracy and editorial decisions of the content they publish on their site.

2. Eligibility

You must be at least 16 years of age to create a CultureHub account, or 18 if you are entering into these Terms on behalf of an organization. By using the platform you represent that you meet these requirements. If you are using the platform on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. User accounts

To access certain features — submitting events, administering a tenant site, saving items — you may need to create an account. You are responsible for:

• Maintaining the confidentiality of your credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Providing accurate information when creating or updating your account

We may suspend or terminate accounts that violate these Terms, are inactive for extended periods, or are reasonably suspected of unauthorized activity.

4. Acceptable use

You agree not to:

• Use the platform for any illegal or unauthorized purpose
• Submit false, misleading, fraudulent, or defamatory information
• Scrape or systematically copy content from the platform without permission
• Attempt to gain unauthorized access to other accounts, our systems, or our networks
• Interfere with or disrupt the proper functioning of the platform
• Use automated scripts, bots, or crawlers without our prior written consent
• Reverse engineer, decompile, or attempt to extract source code from the platform
• Upload viruses, malware, or other malicious code
• Harass, threaten, or harm other users
• Use the platform to send unsolicited communications
• Resell, redistribute, or sublicense access without our prior written consent
• Violate any applicable federal, state, or local law or regulation

5. Intellectual property

All content, trademarks, logos, software, and data on the platform — excluding content you submit and content tenants publish — are the property of GroupPPS or its licensors and are protected by applicable intellectual property laws. These Terms do not grant you any rights to use the CultureHub or GroupPPS trademarks, service marks, or branding without our prior written consent.

6. Content you submit

You retain ownership of content you submit to the platform (“User Content”) — events, callboard postings, artist profiles, photographs, descriptions, and other materials.

By submitting User Content, you grant CultureHub and the tenant operating the site you submitted to a non-exclusive, royalty-free, worldwide license to host, store, reproduce, display, format, translate, and transmit that content solely as necessary to operate the platform and deliver tenant sites. CultureHub will not use User Content for marketing, sales, or training of AI models. We may engage subprocessors (cloud hosting, image storage) to perform these operational functions on our behalf; subprocessors are bound by contractual restrictions matching this section.

You represent and warrant that:

• You own or have all necessary rights to the User Content you submit
• Your User Content does not infringe any third party’s intellectual property, privacy, publicity, or other rights
• Your User Content does not violate any applicable law

We may remove User Content that violates these Terms or that we reasonably believe is unlawful, infringing, or harmful, at our discretion. Editorial decisions about what appears on a tenant site belong to the tenant.

7. DMCA / copyright complaints

If you believe content on the platform infringes your copyright, send a notice with the following information to hello@culturehub.pro:

• Identification of the copyrighted work claimed to be infringed
• Identification of the allegedly infringing material and where it is located on the platform
• Your contact information (name, address, phone, email)
• A statement that you have a good faith belief that the use is not authorized
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner
• Your physical or electronic signature

8. Privacy

Your use of the platform is also governed by our Privacy Notice, which is incorporated into these Terms by reference. By using the platform, you consent to our collection, use, and disclosure of information as described in the Privacy Notice.

9. AI features

The platform includes AI-generated content — itinerary suggestions, audio tour narration, image identification of public art, natural-language search. These features are provided as helpful tools but are not infallible. Itinerary timings, descriptions of public art, identification matches, and historical details should be treated as starting points, not authoritative sources. Verify critical details (event times, accessibility accommodations, ticket availability) with the venue or organizer before relying on them.

10. Third-party services and links

The platform integrates with or links to third-party services — AI features powered by Anthropic and OpenAI, mapping services from Google, transactional email from Resend, external venue and ticket vendor websites linked from tenant content. We are not responsible for the availability, content, or practices of third-party services. Your use of third-party services may be subject to their own terms and privacy policies.

11. Fees and payment

CultureHub is free for visitors and account holders. Tenant fees, payment terms, and refund policies are governed by separate written agreements between GroupPPS and the tenant organization. Individuals accessing the platform through a tenant should refer to that tenant for billing-related questions about their own tenant operations.

12. Disclaimers

The platform is provided “as is” and “as available,” without warranties of any kind, express or implied. To the fullest extent permitted by law, GroupPPS disclaims all warranties, including without limitation warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy of data.

We do not warrant that the platform will be uninterrupted, error-free, secure, or free of harmful components. Event details, venue information, public art descriptions, and other content on the platform are provided for informational purposes and may not always be complete or current.

13. Limitation of liability

To the fullest extent permitted by law, GroupPPS and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages — including loss of profits, revenue, data, or goodwill — arising out of or related to your use of the platform, even if we have been advised of the possibility of such damages.

Our total cumulative liability arising out of or related to these Terms or your use of the platform shall not exceed the greater of (a) the amounts paid by you to GroupPPS in the twelve (12) months preceding the claim, or (b) one hundred dollars (US $100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

14. Indemnification

You agree to defend, indemnify, and hold harmless GroupPPS and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with:

• Your access to or use of the platform
• Your violation of these Terms
• Your User Content
• Your violation of any third-party right, including intellectual property, privacy, or publicity rights

15. Termination

We may suspend or terminate your access to the platform at any time, with or without notice, for any reason — including violation of these Terms or extended account inactivity. You may stop using the platform at any time by closing your account or ceasing to access it.

Sections that by their nature should survive termination — including Intellectual Property, Content You Submit (license grant for content remaining on the platform), Disclaimers, Limitation of Liability, Indemnification, and Dispute Resolution — will survive termination.

16. Dispute resolution and arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the platform shall be resolved through binding arbitration administered by JAMS in Los Angeles, California, in accordance with its applicable rules, except that either party may seek injunctive relief in court for intellectual property infringement or unauthorized access to its systems.

Class action waiver. You and GroupPPS agree that disputes will be resolved on an individual basis only, and not as a class, consolidated, or representative action. If a court finds this class action waiver unenforceable, the entire arbitration agreement shall be void.

Opt-out. You may opt out of arbitration within 30 days of first agreeing to these Terms by emailing hello@culturehub.pro with the subject line “Arbitration Opt-Out” and including your name and account email.

17. Governing law and venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws provisions. To the extent any dispute is not subject to arbitration under Section 16, the exclusive venue shall be the state or federal courts located in Los Angeles County, California.

18. Government users

Many CultureHub tenants are U.S. state, county, or municipal government entities. If you are accessing the platform on behalf of a federal, state, or local government entity, certain provisions of these Terms may be modified by separate written agreement with that entity — for example, a master services agreement, data processing addendum, or public records compliance addendum. In the event of conflict, the terms of that separate agreement will control for the government user only.

19. Modifications

We may modify these Terms from time to time. Material changes will be reflected in the “Last Updated” date above. Continued use of the platform after a change constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, your sole remedy is to stop using the platform.

20. Miscellaneous

Entire agreement. These Terms, together with the Privacy Notice and any separate agreements with tenants, constitute the entire agreement between you and GroupPPS regarding the platform.

Severability. If any provision is held unenforceable, the remaining provisions will remain in full effect.

No waiver. Our failure to enforce any right or provision is not a waiver of that right or provision.

Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force majeure. Neither party will be liable for delays or failures caused by circumstances beyond reasonable control, including acts of God, government action, war, terrorism, pandemic, or infrastructure failures.

Notices. Notices to GroupPPS should be sent to hello@culturehub.pro.

21. Contact

Questions about these Terms: hello@culturehub.pro

GroupPPS · Los Angeles, California

By using CultureHub, you acknowledge that you have read, understood, and agree to these Terms of Use.